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Experience 3 - 5 Years
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Age 28 - 32 Years
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Current Salary($) 5K - 10K
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Expected Salary($) 10K - 15K
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Languages Arabic, English
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Education Levels Bachelor Degree
Claims Handler with over two years of experience processing, investigating, resolving and settling complex insurance claims relating to customers’ polices and ensuring the right result for both the policy holder and insurers, delivering excellent service using a variety dispute resolution skills and risk management techniques. Passionate about building strong relationships with customers, colleagues and other professionals involved parties.
Education
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Economics
2012 - 2017 University of OregonCourse Highlights: Econometrics I & II, Intermediate Micro and Macro Economics, Money and Banking, International Trade, Issues in Labor Economics, Labor Market Issues, Natural Resource Economics, Economics of Globalization, Public Economics: Taxation, Business Communication: Learning to write and analyze internal and external messages common to business, industry, and professions, Intro to C++, Intermediate C++ Programming, and Advance Business.
Work Experience
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02-01-2021 - Present
Deputy General Claims Manager
In charge of all General Lines and Marine Cargo claims and dealing with clients at the front end, investigations, litigation support, settlements, and manage the progress and updates on any claims filed.
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15-04-2018 - 31-12-2020
Claims Coordinator
- Providing Advice on Making a Claim and the Processes Involved
- Processing New Insurance Claims Notifications
- Collecting Accurate Information and Documents to Proceed With aClaim
- Analysing a Claim Made by a Policymaker
- Guiding Policyholders on How to Proceed With the Claim
- Contacting Trades People From a Network of Approved Professionalsand Arranging for Them to Make Repairs on the Policyholder's Property
- Monitoring the Progress of a Claim
- Investigating PotentiallyFraudulent Claims
- Identifying Reasons why Full Payment may not be Made
- Ensuring Fair Settlement of a Valid Claim
- Building Relationships With Loss Adjusters, Forensic Accountantsand Solicitors, as Well as Other Legal and Claims Professionals
- Ensuring the Customer is Treated Fairly and That the CustomerReceives Excellent Service in Accordance With Industry and Company Guidelines
- Handling any Complaints Associated With a Claim
- Involvement in Loss Adjusting Activities and in Legal DiscussionsRelating to Settlement
- Seeking Legal Recovery of Monies Paid Out
- Managing a Team of Claims Handlers (At Managerial Level)
- Taking Responsibility for Productivity and Profit
- Adhering to LegalRequirements, Industry Regulations and Customer Quality Standards set by theCompany
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02-07-2017 - 12-04-2018
Sales and Customer Service Representative
- Listen and Respond to Customers’ Needs and Concerns
- Provide Information About Products and Services
- Take Orders, Determine Charges, and Oversee Billing or Payments
- Review or Make Changes to Customer Accounts
- Handle Policies\' Cancellation or Complaints
- Research Answers or Solutions as Needed